The more complete a request is, the faster it-tects can help. Follow-up questions cost time on both sides.
How to reach support
By email to support@it-tects.at. This automatically creates a ticket. For everything that doesn't need immediate attention.
By phone at +43 1 890 37 35 if you can't work at all. For emergencies, see “Emergency support – when and how”.
What belongs in the request
A meaningful subject, e.g. “Outlook won't start” instead of “Problem”.
Name, company and callback number.
Affected device or program, e.g. laptop, Outlook, printer on the 2nd floor.
What exactly happens: the error message word for word or as a screenshot.
Since when and whether anything changed before, e.g. an update or a new device.
Who is affected: just one person or several.
How urgent: can't work, can work with limitations, or just a request.
Tip: One ticket per topic. To answer questions from it-tects, simply reply and keep the ticket number in the subject instead of writing a new email.
Important: Never put passwords in a ticket. Use “Share and receive passwords securely – Password Pusher” instead.