With Remote Desktop, you can control a Windows computer in the office (or a server) from another device as if you were sitting in front of it.
Requirements
The target computer is switched on and Remote Desktop is set up on it. it-tects takes care of this.
Outside the office, the VPN connection is active.
You know the name or IP address of the target computer. Support will provide these details.
From Windows
In the Start menu, search for and open Remote Desktop Connection (or Windows key + R › mstsc › OK).
Under Computer, enter the name or IP address of the target computer.
Click Connect.
Sign in with domain\firstname.lastname and your password.
If a certificate warning appears for the known company computer, confirm with Yes. If in doubt, check with support first.
Tip: Under Show Options › Save As … you can save the connection as a shortcut on your desktop.
From macOS
Install Windows App (previously “Microsoft Remote Desktop”) from the Mac App Store.
Open the app and click + › Add PC at the top.
Under PC name, enter the name or IP address of the target computer and click Add.
Double-click the new tile.
Sign in with domain\firstname.lastname and your password. Confirm a certificate warning for the known company computer with Continue.
Ending the connection
Close the window: The session is disconnected; open programs keep running on the target computer.
Sign out: In the target computer's Start menu, choose Sign out. This closes all programs.
Note: If the computer isn't found, check that the VPN connection is active and the target computer is switched on.