So that it-tects can help directly on your computer, a remote session is started with TeamViewer. This is only done in agreement with it-tects, usually during a phone call.
Steps
Open the link from it-tects or download TeamViewer QuickSupport from teamviewer.com.
Run the downloaded file. No installation is needed. If Windows asks whether the app may make changes, confirm with Yes.
Tell it-tects the ID and password shown, or enter the code it-tects gives you.
Confirm the connection request with Allow.
To end the session, close the TeamViewer window. Access is then no longer possible.
Important: Never give access to strangers. If someone calls claiming to be support from Microsoft, the bank or it-tects without an existing ticket, hang up and call it-tects back using the known number.